A complaint concerning any conduct of a police officer that is alleged to constitute misconduct may be made to and registered with the police complaint commissioner
- by a person who is directly affected by, or who directly witnesses, the conduct,
- by an individual known to and acting on behalf of a person described in paragraph (a), if the person on whose behalf the complaint is being made consents to its being made or is, because of age or a mental or physical condition, incapable of giving consent, or
- by a third-party complainant.
Service or Policy Complaints
A member of the public may make a complaint regarding the general direction and management or operation of a municipal police department, or the inadequacy or inappropriateness of any of the following in respect of a municipal police department: its staffing or resource allocation; its training programs or resources; its standing orders or policies; its ability to respond to requests for assistance; its internal procedures.
A professional standards investigator will be assigned to the investigation and an analyst with the OPCC will monitor the investigation contemporaneously. Usually, the assigned investigator will contact the complainant to obtain further details and information about the complaint. The complainant and member under investigation have rights under the Police Act that include notification of investigative steps and disclosure of the investigation. Either party may appeal a disciplinary decision to the OPCC.
- Complete an On-line Complaint Form
- Phone Delta Police Professional Standards Section: 604.595.2167
- Fax: 604.946.4682
- Email Professional Standards
- Attend in person: 11375–84th Ave, Delta BC or 4455 Clarence Taylor Crescent, Delta BC.
Or you can contact the Office of the Police Complaint Commissioner:
- Phone OPCC: 1.877.999.8707
- Fax: 250.356.6503
- Email: firstname.lastname@example.org
- Attend in person: 5th Floor, 947 Fort Street, Victoria BC.
To be an admissible complaint the complaint must contain allegations of police misconduct as defined under the Police Act; not be frivolous or vexatious; and the incident must have occurred within 12 months of the filing of the complaint.
If your complaint is deemed inadmissible you will be provided notice by the OPCC in writing with the reasons for their decision.
An admissible complaint will be resolved in one of three ways: Informal Resolution, Mediation, or Formal Investigation. The OPCC oversees to ensure a complaint reaches the appropriate resolution.